Network Support Issues

To train consumer services agents on how to resolve incidents with network support issues, I created an e-learning that includes information about wireless and wired connections, network terminology, and steps to resolve.

Information & Context

Demonstration

This demonstration showcases the conversation between an agent and consumer, and the process for searching for an error code in the knowledge base. The learners click the “Continue” button after reading the dialogue to continue to next steps.

Practice With Feedback

For this activity, I created a multiple choice quiz to assess the agent’s knowledge.

My Role: Instructional Designer

Tools Used: Articulate Storyline